1. Safety on Tour
Safety of our clients is paramount and we do monitor local events and conditions. If we feel it is necessary to modify an itinerary we will do so and naturally advise you immediately, although this is rare. Every attempt will be made to safeguard your holiday arrangements.
You should be aware of potential hazards as walking amongst mountains, hills and even in cities does involve an element of risk. Terrain underfoot can vary and you may find walking poles a great aid to mobility and they take some strain off the knees.
As the tour leader is responsible for the safety of all group members, he or she may adopt a more cautious approach depending on local conditions.
Do be aware that itineraries planned for some tours may be varied on the spot because of unexpected events such as weather conditions.
The final decision for any change rests with our leader.
We cannot be held responsible for disruption to planned itineraries arising from weather conditions or other situations beyond our control. Every effort will be made to provide alternative activities and to ensure that you have the best possible Tour.
2. Health & Physical Condition
Travelers in all tours should be in good physical condition and prepared to enjoy considerable walking, often over uneven surfaces. Many spectacular views are usually seen from the tops of hills that must be walked up.
We ask you to appraise your own capabilities honestly. In addition, those individuals requiring special attention, treatment or whose condition limits their activities must disclose this information to us.
We reserve the right to decline to accept or retain any person as a tour member should such a person’s health, mental condition, physical infirmity or attitude jeopardize the operation of the tour and the rights welfare or enjoyment of other participants or their own self.
Participants agree not to hold the organizer responsible for any loss, injury or damage to any person, property or otherwise in connection with any accommodation, transportation or resulting from any Acts of God, dangers, incident at sea, fire, breakdowns in machinery or equipment, act of governments authorities, de hure or de facto, wars declared or not, hostilities, civil disturbances, strikes, riots, thefts, pilferage, epidemics, quarantines, medical or customs regulations, defaults, delays, cancellations or any causes beyond our control, for any loss or damage resulting from improperly issued visas or other documents, and that our or its staff will not be responsible for any additional expenses or liability sustained for or incurred by the tour participant as a result of any of the forgoing clauses.
3. Travelling In A Different Country
We would ask you to show respect to the many diverse customs of the different places we visit. Please note that living standards and practices, as well as conditions and standards with respect to the provision of utilities, sanitary services and the grading of accommodation that differ with your country standards, may be encountered during your travel for which we cannot be held responsible.
4. Travelling In the Nature
We promote ecotourism activities with natural, cultural and environmental interest. We expect the utmost respect of the natural areas and local lifestyles of the places we visit by the participants. We also respect the code of conduct of the protected areas according with the ICNB (Biodiversity and Nature Conservation Institute) and we expect the same from our clients.
We reserve the right to suspend or cancel an activity if we find that your behaviour is in conflict with this philosophy and code of conduct.
Your appointed Travel Tour Guide may need to make a decision in the interests of safety. It is a condition of bookings that you comply with the authority and decisions of the appointed representative of BeCool Travel. If you do not comply with the said representative and are not compatible with the general enjoyment and well-being of members of the tour, we reserve the right to refuse to allow you to continue the tour. In such a case we will not be liable for any refund, compensation or any additional costs incurred by you. We cannot accept liability for the behaviour of others on your tour nor if any facilities are curtailed as a result of their actions.
The routes and exact time on certain interest points are indicative. Our team works flexibly with you, and some of these moments can be extended or shortened. The duration and itinerary of activities are subject to change without previous notice depending on external factors.
It is your responsibility to meet your tour at arranged points. Because of the nature of the service, BeCool Travel will not be liable if any service leaves or arrives later than its specified time, even if as a result you miss a connecting service, BeCool Travel will endeavour to ensure that departure and arrival.